Century 21 Solutions
Contact
Century 21 Solutions
Contact

Property Management Services

The Team

At Century 21 Solutions we are locals. We love our community and have a deep understanding of the local property market. Using the combined experience of our team of professionals, we take the time to understand your needs and work with you to provide you with a tailored service that caters to your unique property management requirements.

Our property management service is second to none. Our professionalism and efficiency in leasing and managements will ensure that your investments are free from stress.

We are excited to share that we use a new management program called Managed, which allows landlords to receive their disbursements instantly as soon as the tenant makes a payment. This system eliminates any money handling concerns as all transactions are managed directly by Westpac Banking Corporation, ensuring a seamless and secure process.

Additionally, we utilize Inspection Express to enhance our property inspections, which we conduct every 3 months. This advanced tool enables us to capture 360-degree images of each room, creating a 'walk-through' experience that provides a thorough and transparent view of your property.

LEASING AND
MANAGEMENT
OVERVIEW

LEASING

Our leasing services are second to none and as your leasing agent we will lease yourproperty as soon aspossible to the best possible tenants. To achieve thisoutcome, we will take the following steps:

  • Photographs of your property (professional photography).
  • Your Portfolio Manager will craft an advertisement for your property.
  • The property will be advertised online and a lease sign can be erected in front of the property.
  • Open for inspections and private appointments will be arranged.
  • You will receive a full report of enquiries, open houses, and private viewings with feedback.
  • Your Portfolio Manager will receive, review and process all lease applications.
  • Suitably qualified applications will be discussed with you.
  • Once you have approved and accepted a tenant for your property, the Portfolio Manager will take a holding deposit and arrange a date to sign the lease.
  • Your Portfolio Manager will arrange for a property inspection prior to signing the lease.
  • Your Portfolio Manager will ensure that the tenant signs the lease, pays the bond and moves into the property.

MANAGEMENT

If you select Century 21 to be both your leasing and management agent, your Portfolio Managerwill ensure that all leasing steps outlined areundertaken. He orshe will then perform the followingmanagement services for you, during the tenancy:

  • Collect the rent throughout the tenancy.
  • Manage any instances of rent arrears.
  • Perform periodic inspections of the property.
  • Arrange for repairs and maintenance of the property.
  • Arrange for payment of council rates, repairs, maintenance and insurances from rental money if required.
  • Liaise with tenants and strata bodies during the tenancy.
  • Arrange for an outgoing inspection when the tenant terminates the rental agreement.
  • Releases the bond to the outgoing tenant.
  • Once vacated, the property is re-advertised and leased as outlined in the previous section.
  • The value of the property can be appraised annually (optional).
  • Your Portfolio Manager will advertise your property and ensure that it is leased as soon as possible.

SELECTING THE
RIGHT TENANT

We understand that selecting the most suitable tenants is of prime importance for property investors. As such the Century 21 applicant screening process is very detailed, ensuring that a tenant can adequately meet their responsibilities as laid out in the Tenancy Agreement. The selection of a suitable tenant is performed in accordance with Australian laws regarding discrimination, as well as the Residential Tenancies and the Privacy Acts. Your Portfolio Manager will do everything possible to make sure that they find the best tenants for your property, ensuring that you enjoy a worry-free investment.

Your Portfolio Manager will perform the following steps, keeping you informed along the way:

  • Collate all rental applications from prospective tenants.
  • Check and confirm each applicant's previous
  • rental references, along with confirming their employment and income.
  • All suitable applications are presented to the investor, along with the recommendations of your Portfolio Manager.

LEASING RIGHTS AND
RESPONSIBILITIES

THERE ARE LAWS THAT ALL TENANTS AND LESSORS ARE BOUND TOABIDE BY. AS SUCH, IT IS IMPORTANT THAT BOTH PARTIES UNDERSTAND WHAT THEIR RIGHTS AND RESPONSIBILITIES ARE BEFORE, DURING AND AFTER THE TENANCY.

LESSOR'S RIGHTS
  • Rent must be paid by the tenant on time and in the way outlined in the agreement;
  • Any damage caused by the tenant or by their guests must be paid for by the tenant;
  • Tenants must abide by the terms of the tenancy agreement;
  • The premises must not be used for any illegal purpose;
  • The main purpose of the premises is for residential purposes unless otherwise agreed.

LESSOR'S RESPONSIBILITIES

  • The lessor must ensure that the premises are clean and fit to live in at the start of the tenancy and throughout the duration of the tenancy;
  • The tenants need to be provided with reasonable peace, comfort and privacy in the premises;
  • The premises are required to be reasonably secure and tenants must be provided with a key for each lock;
  • All charges, levies, premiums, rates and taxes payable for the premises are to be paid by the lessor;
  • The costs of preparing the tenancy agreement are covered by the lessor;
  • Laws regarding the health or safety of persons using or entering the premises are to be complied with;
  • The premises and inclusions must be maintained in good repair.

Download a copy of the Residential Tenancies and Rooming Accommodation Act 2008 at www.legislation.qld.gov.au for further

PROPERTY MANAGEMENT  
SERVICES

INGOING AND OUTGOING INSPECTIONS

A full inspection of your property is performed by your property manager prior to tenants moving in. An ingoing report will detail the

property’s existing condition.

At the end of the tenancy, an outgoing inspection and report will occur. The property condition is compared to its initial condition using the ingoing inspection report. The property manager will ensure that the property has been left in a satisfactory condition, before the tenant’s rental bond is returned.

MAINTENANCE

It is inevitable that something will need repair or require servicing during the course of the tenancy. We are able

to remove the stress of organising maintenance, repairs and quotes by handling this on your behalf using reliable
and affordable licensed tradespeople.

PERIODIC INSPECTIONS

Regular inspections occur during the tenancy. The timeframe is dependant on the individual property. Your

property manager with generate a full report containing:
  • The property's general condition;
  • Immediate repairs that my be required;

  • Preventative measures for maintenance issues, for example refurbishment suggestions that would be beneficial to the investor and tenant.

RENT REVIEWS AND INCREASES

We will ensure that you maximise your property's potential by conducting periodic reviews and looking at the rental prices of comparable properties in the market. These reviews may be performed at the end of a tenancy, during periodic inspections or on a twelve‑monthly basis. Should a rental increase be recommended, you will be contacted by letter.

Rent cannot be increased during a fixed term agreement unless a special condition is stated in the agreement.

TESTIMONIALS

Century 21 solutions Rockhampton are a great realtor. They helped us get the perfect home for my family in this period where the property market is tight. Nathan was extremely patient and nice, always willing to go the extra mile to help us. They're much better than others, they come highly recommended. You can't get it better, they're the best!

Toyosi O

Nathan is helpful, professional, and willing to assist us. He answered all my questions and actively looked for solutions with regard to the property that we purchased. During our meeting, he thoroughly explained about their property management and addressed all our inquiries. I highly recommend their team

Pamela A

We engaged Nathan to sell our property and he was absolutely fantastic to deal with. He explained the whole process clearly and was so transparent about all of the steps and costs involved. What was even better, was that we engaged him on a Monday and by Thursday we had a signed contract. Would highly recommend 😃

Timantha H

I purchased my first home through Nathan Price at Century 21. You could not fault Nathan's communication skills; He was always available and responsive in answering questions and kept me fully up to date with the sales process. Nathan's professionalism mixed with his easy going, friendly nature ensured a stress free purchase.

Jodie O

We purchased our property with Nathan Price. A true gentleman. We were blessed to have done business with him. Being first home buyers, we were unsure of the whole process from the time we filled out applications to the final signature. Nathan kept us updated the whole way, with regular calls, which shed a lot of light on the process. Thanks again Nathan, and to your Wife and team. We're finally settled in now. The family and I totally appreciate your congratulations gifts! If you're looking to make a purchase with someone who is genuine about your interests. This is the business I recommend.

Gela's Painting

Nathan Price and the team at Century 21 are amazing! Nathan took time to understand our needs and time constraints when listing our house for sale. He was not pushy but he did offer simple and practical advice all the way through the process. His communication was always timely and kept us in the loop at all times. He worked for us the whole way through a more difficult than average sale process and at no time did we feel that it was a burden to Century 21. Thank you Nathan and team!!

Jason B

Nathan was wonderful to deal with. He handled the whole process for the sale of our home with absolute professionalism. He has a calm demeanour and went over and above what was expected to assist us with not only the sale but the upkeep of the property as we were out of town. Fantastic ad campaign, immediate feedback on open days and regular updates on progress were some of the finer points of his service. We couldn’t recommend him more highly.

Jeff S.

Show All

NEXT STEPS

Form 6 Details and Change of Property Manager

1. Finalise the appointment of Century 21 Solutions as agents for the property management of your investment. In order for us to send out a Form 6 Property Manager Appointment form please click the link below to fill out all the required details.

Form 6 Details


2. If the property is currently managed by another agency, you will need to provide 30 days written notice of the transition. We have attached an example letter for you to send to your current property manager.

Transition Letter Template


3. If the property is currently vacant we recommend completing the following to ensure a smooth start to the rental process.

  • Smoke alarms are installed to the current standards - if you have any concerns, we work with Property Compliance Australia who can complete an inspection and provide a compliance report. Property Compliance Australia also offer an annual subscription which covers any call outs or required inspections during the year, this is included in their inspection cost.
  • Minor repairs - are there any minor repairs that need to be completed? Do all the air conditioners, fans and lights work? Do all the doors shut and lock correctly? Is the fence in good working order? We recommend getting even the small jobs completed before a tenant moves in so everything is in proper working order and we can maintain this standard thoughout the tenancies to come.
  • Bond clean the property - we recommend a full bond clean in order to set the standard for each tenant to come and how we expect the property to be returned at the end of each tenancy. 
  • Yard maintenance - we recommend ensuring the yard has been recently mowed, and the gardens maintained so that the tenants know how we expect the yard to be maintained at throughout the tenancy.
  • Landlord insurance - landlord insurance is a must as it covers you in the case of damages and any legal liability from the tenants. We highly recommend getting the addition of a loss of rent addition to your cover.

4. Once the property is ready to lease we can start the leasing process and help you to choose the right tenant for your property.

Request a Free Rental Appraisal

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THANK YOU

Thank you for considering Century 21 Solutions to manage your property. We appreciate the opportunity to work with you and are committed to providing the highest level of service to ensure your property is managed efficiently and effectively.

Should you have any questions or require further information, please do not hesitate to reach out. We look forward to the possibility of working together.

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